Privacy policy

1. Purpose
a. The purpose of this policy is to outline how we use your data, how it’s protected, how long it’s stored for and more.
b. As a sales business, the main purpose of us obtaining your information is to maintain contact with you during your enquiry and subsequent purchase.
c. If at any time, you have any questions regarding how we use your information or this policy, please use the below details to contact us

● Telephone: 07768 820154
● Email: sales@doveholescars.co.uk
● Address: 6D Lowick Close, Hazel Grove, Stockport SK7 5ED
● FAO: Graham Saul.

d. Please note that for the purpose of holding personal data, we are registered with the Information Commissioner’s Office, registered number – XXXXXXX.

2. Why do we collect and use your personal data?
a. We collect and use your personal information in order for us to provide you with details of the items we sell.
b. We act as a data controller.
c. The lawful basis of which we use your information is consent, we will not process your information without your explicit consent.
d. We gain this information by you agreeing to our terms of business and privacy policy when you make an appointment to view a car.
f. You can exercise your right to withdraw your consent at any time using our contact details listed above.
g. We will not use your data for any other purposes without informing you and gaining your consent.
h. The information we collect can be some or all of the following –
● Name
● Residential Information
● Employment and Income Information
● Marital Status
● Vehicle Information
● Bank Details
● Marketing Preferences (should you opt in, you will have the ability to opt out at any time, you can also contact us on the above to do so)
● IP Information
i. We will never request sensitive information, or information that we do not require from yourself.
j. If you do not provide us with your data, we may not be able to provide you with our services.
k. Please note communications may be recorded and/or saved for record.

3. What happens if I do not provide my personal information?
a. We need your personal information to process your request or finance application. If we do not collect your personal information, we will not be able to provide our services to you.
b. We will use your personal information to send you marketing communications by email about similar products and services that you may be interested in.
c. Please note that we will not send you marketing information without your consent.
d. You have the right to object to receiving marketing communication and we will give you an easy way to unsubscribe from receiving any marketing communication from us.

4. Who will we share your personal information with?
a. If you purchase a car from us, we will share your information with the vehicle maintenance company, Stella Motors (High Peak) Limited. They will contact you in the future to remind you about MOT test dates and servicing 
b. If you purchase a car from us, we will share your information with the DVLA c.

5. How long will we store your personal information?
a. We will store your personal information for up to six years on our CRM systems. We are committed to ensuring your data is kept secure so review our security systems on a regular basis.
b. This is to enable us to refer to our records should we be required to for the purpose of regulatory or lawful reasons.
c. If you do not object to receiving marketing communications from us, we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.
d. Please note that some of your information may be included in information used for accounting purposes. Where this is the case, this information is kept for 7 years as per our legal requirements.
e. Once this time period has ended, your information will be confidentially destroyed and removed from all systems and records.

6. What are your rights to your personal information?
Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed if we are able to do so with still abiding by law.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the collection and use of your personal information at any time.

Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible
format such as Excel or Word.

Right to be informed
You have the right to be fully informed regarding your information throughout our whole journey

7. How can I exercise my rights in relation to my personal information?
a. You can exercise all of your rights by contacting us on any of the above contact details.

8. How do I lodge a complaint about the use of my personal information?
a. You can lodge a complaint with us directly by contacting us on one of the above contact details.
b. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO).
c. The ICO are the regulator who makes sure that we use your personal information in a lawful way.
d. You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.

9. Cookies
a. Our site may operate cookies and it’s important for us to make you aware how these are used so please do ensure you are aware of our Cookies Policy which can be found on our site.
b. You will be asked if you agree to these cookies when using our site, you have the right to refuse these Cookies.

10. Review
a. This policy will be reviewed on at least an annual basis and was last updated on 12th December 2024.
b. Any updates will be reissued as soon as is physically possible with the approval of our Director and Senior Management team.